Terms and conditions

1. Payment for e-tickets for SOKOTEL AS events can be made using the Makse5 (www.makse5.ee)payment system that supports credit card payments, or by making a bank transfer via Swedbank, SEB, Danske, Nordea, LHV or Krediidipank online banking.
2. After making the pre-booking, the AS SOKOTEL ticket system will forward the buyer a link by e-mail, enabling an electronic payment to be made. The transfer must be made within 15 minutes after receiving the link. If the payment is not successful, the pre-booking will be cancelled.
3. AS SOKOTEL asks that you check the details of the tickets you are buying when you are making your selection and paying for the tickets. Subsequent claims will not be accepted.
4. The purchased tickets are only valid for the event taking place on the date and time indicated on the ticket.
5. AS SOKOTEL will not refund tickets or pay compensation for unused tickets.
6. For entry to AS SOKOTEL events, a printed-out online ticket must be presented or the pdf-ticket with the bar code displayed on a smart device. If a printed-out ticket cannot be presented or the bar code displayed on a smart device, one can present the order number.
7. When buying a discount ticket for the KGB Museum, the museum guide has the right to ask for the attendee to present a document confirmed the right to the discount.
8. All ticket prices include VAT.
9. When purchasing tickets for the cabaret evenings at the Merineitsi Restaurant, the computer program will automatically select the best available seats in the hall. When purchasing the cabaret evening tickets online at www.viru.ee, the buyer agrees to accept the best available seats selected by the computer.
10. Smoking (incl. e-cigarettes) is prohibited at the events in the AS SOKOTEL interior spaces. Smoking is only permitted in the Amiga Nightclub and Pub, where it must occur in the specially assigned smoking room.
11. AS SOKOTEL employees have the right to prohibit people from attending the event who are obvious drunk, suffering from serious personal hygiene problems, or are otherwise disturbing the other attendees.
12. AS SOKOTEL employees have the right to confiscate any food or drink, or other prohibited substances that have been brought to the event. The confiscated items will be returned to the owners after the event.
13. It is prohibited to bring cut-and-thrust weapons or firearms to AS SOKOTEL events or service locations.
14. In order to ensure security at events, AS SOKOTEL employees have the right to ask visitors to show them the contents of their bags.
15. AS SOKOTEL employees have the right to remove anyone who is disturbing the other guests or the organisation of the event without refunding their money. In the case of serious breaches of order, AS SOKOTEL has the right to detain any offenders until they are handed over to the police.
16. AS SOKOTEL does not reveal the personal data of its clients to third parties, except in cases prescribed by the laws of the Republic of Estonia.
17. In case of any problems or questions, please contact the AS SOKOTEL Sales Department at viru.reservation@sok.fi or by phoning +372 680 9300.